TERMS OF SERVICE OF THE „DERMOVO" MOBILE APPLICATION

Effective date: 01.07.2026

1. General provisions

These Terms govern the use of the „Dermovo" mobile application for iOS and Android, which constitutes a service provided by electronic means.
The Application operator is DEFENCE UNION spółka z ograniczoną odpowiedzialnością, with its registered office at Aleje Jerozolimskie 123A, 02‑001 Warsaw, Poland, registered in the Register of Entrepreneurs of the National Court Register under KRS No. 0000807970, NIP 7010949057, REGON 384586614, e‑mail: [email protected] (the „Operator").
The Terms are made available free of charge within the Application and at dermovo.app, in a manner allowing them to be obtained, reproduced, stored and printed.
Use of the Application constitutes acceptance of these Terms.

Application – the „Dermovo" mobile application for iOS and Android and its features.
Operator – Defence Union sp. z o.o., the provider and technical administrator of the Application.
Salon – a business (e.g. a beauty salon or aesthetic medicine clinic) using the Application to present its offer, accept bookings and sell Treatments to Users. The Salon is the seller of the Treatment and the controller of Users' personal data in respect of the use of its services. The Application may be provided under the Salon's brand (white‑label).
User – an adult natural person using the Application.
Consumer – a User who is a consumer within the meaning of applicable consumer law.
Account – the User's individual profile in the Application.
Treatment – a cosmetic, care or aesthetic medicine service provided by a Salon.
Tpay – the payment system operated by Krajowy Integrator Płatności S.A. (Poznań, Poland), through which payments to the Salon are made.
Terms – this document.

The Operator provides Users with the Application enabling, in particular: browsing Salons' offers, creating and managing an Account, booking Treatments, communicating with the Salon and initiating payments handled by Tpay.
The Operator provides solely the service of making the Application (software) available and maintaining it. The Operator does not provide Treatments, is not a party to any Treatment contract and does not collect the Treatment price.
The contract for the performance of a Treatment is concluded directly between the User and the Salon. The Operator is not liable for the performance, quality or conformity of the Treatment.
The Application may be presented under the brand (logo, name, colours) of a selected Salon, while retaining the technical functions provided by the Operator.

Use of the Application requires: a mobile device running iOS 16 and higher, or Android 8.0 and higher, internet access and an active e‑mail account.
The Operator makes efforts to keep the Application continuously available but does not guarantee uninterrupted availability, e.g. due to necessary maintenance or causes beyond the Operator's control.

The Application may be used only by adults with full legal capacity. It is not intended for persons under 18.
Creating an Account requires providing an e‑mail address, first and last name; providing a date of birth is optional.
The User must provide true and current data and keep Account credentials confidential.
The User may delete the Account at any time via the in‑app feature or by contacting the Operator.

Through the Application the User may book a Treatment with a selected Salon. Submitting a booking and its confirmation by the Salon results in a Treatment contract between the User and the Salon.
Treatment prices and conditions are set by the Salon. The Operator has no influence over them.
Payment for a Treatment is processed via Tpay and goes directly to the Salon's account. The Operator is not the recipient of the Treatment payment and does not intermediate in its settlement.
Complaints regarding the Treatment, its performance, quality, invoices and refunds are addressed directly to the Salon as the party to the Treatment contract.
Rules for cancelling or changing a booking are set by the Salon and presented before the booking is confirmed.

Complaints regarding the functioning of the Application itself may be submitted to the Operator at: [email protected].
A complaint should describe the issue and contact details. The Operator examines complaints within 14 days of receipt.

The Application access service is provided to the User by the Operator free of charge. The User may stop using the Application and delete the Account at any time.
The right to withdraw from a Treatment contract, its scope and exceptions are governed by the Salon in accordance with applicable consumer law. In particular, the right of withdrawal may not apply, among others, to services tied to a specific date or to services fully performed with the Consumer's express consent.

The Operator is liable for the proper functioning of the Application within the service it provides itself (access to the software).
The Operator is not liable for: the content of Salons' offers, the performance and quality of Treatments, payment operations carried out by Tpay, or damage resulting from use of the Application contrary to these Terms.
This section does not exclude or limit Consumer rights arising from mandatory provisions of law.

The processing of personal data is described in the Privacy Policy available at dermovo.pl/privacy-policy-dermovo-en and within the Application.
The controller of the User's personal data in respect of using a given Salon's services is that Salon. The Operator processes such data as a processor under a data processing agreement, and as a separate controller for the technical purposes described in the Privacy Policy.

The Application, its code, layout, graphics and trademarks (excluding materials supplied by a Salon) are the property of the Operator or entities from which the Operator has obtained appropriate rights, and are legally protected.
The User is granted a non‑exclusive, non‑transferable licence to use the Application solely in line with its intended purpose and these Terms.

The Operator may amend the Terms for valid reasons, in particular changes in law, the scope or manner of providing services, or technical reasons.
The Operator informs Users of changes in advance via the Application or e‑mail. Continued use of the Application after the changes take effect constitutes their acceptance.

The governing law is Polish law, subject to mandatory consumer‑protection provisions of the Consumer's country of habitual residence.
The Consumer may use out‑of‑court complaint and redress mechanisms, including the European Commission's ODR platform at https://ec.europa.eu/consumers/odr.
Matters not regulated herein are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means and the Consumer Rights Act.